We view protection of your privacy as a very important principle. We endeavor to store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to Your Information being transferred or used in this way please do not use the Website. We may share your personal information and details/information related to your transaction history and preferences and use and browsing history, purchases, refunds and any other elements or details of your use of the Website with Our other corporate affiliates. If You object to Your Information being transferred or used in this way you may (a) write to us accordingly at support@Xtracover.com, or (b) not use the Website.
These corporate affiliates may market to You as a result of such sharing unless you explicitly opt-out.
Privacy of Others: You may not disclose, sell, rent, or distribute a User's information to a third party for purposes unrelated to the services. Additionally, You may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific User to do so.
Disclaimer of Warranties and Liability
This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this Website are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Xtracover does not warrant that:
This Website will be constantly available, or available at all; or
The information on this Website is complete, true, accurate or non-misleading.
Xtracover will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Xtracover does not warrant that this Website; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.
Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the products and services sold by independent sellers on Website are governed by different state laws and if seller is unable to deliver such products or services due to implications of different state laws, seller will return or will give credit for the amount (if any) received in advance by seller from the sale of such product or service that could not be delivered to You.
The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, You agree to refund any amounts that You may have received from the buyer. You agree not to list a single product in multiple quantities across various categories on the Website. Xtracover reserves the right to disable such multiple listings of the same product listed by You in various categories.
While availing any of the payment method/s available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
All payments made against the purchases/services on Website by You shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
Before shipping / delivering your order to You, seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.
Payment facility for buyers:
You, as a buyer, understand that upon initiating a transaction You are entering into a legally binding and enforceable contract with the seller to purchase the products and /or services from the seller using the payment facility, and You shall pay the transaction price through Your issuing bank to the seller using payment facility.
You, as a buyer, may agree with the seller through electronic communication and electronic records and using the automated features as may be provided by payment facility on any extension / increase in the dispatch and/or delivery time and the transaction shall stand amended to such extent. Any such extension / increase of dispatch / delivery time or subsequent novation / variation of the transaction should be in compliance with payment facility rules and policies.
You, as a buyer, shall electronically notify payment facility using the appropriate Website features immediately upon delivery or non-delivery within the time period as provided in policies.Non-notification by You of delivery or non delivery within the time period specified in the policies shall be construed as a deemed delivery in respect of that transaction. In case of Cash On Delivery transactions, buyer is not required to confirm the receipt of products or services.
You, as a buyer, shall be entitled to claim a refund of the transaction price (as Your sole and exclusive remedy) in case You do not receive the delivery within the time period agreed in the transaction or within the time period as provided in the policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time, then this would make You ineligible for a refund.
You, as a buyer, understand that the payment facility may not be available in full or in part for certain category of products and/or services and/or transactions as mentioned in the policies and hence You may not be entitled to a refund in respect of the transactions for those products and /or services.
Except for Cash On Delivery transaction, refund, if any, shall be made at the same issuing bank or original mode of payment from where transaction price was received.
For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the buyer (As per registration details provided by the buyer) or through any other payment modes as agreed by buyer.
Refund shall be made in Indian Rupees only and shall be equivalent to the transaction price received in Indian Rupees.
For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (“RBI”).
Refund shall be conditional and shall be with recourse available to Xtracover in case of any misuse by buyer.
Refund shall be subject to buyer complying with Policies.
Compliance with Laws:
Buyer's arrangement with Issuing Bank:
If You have a dispute with one or more users, You release Us (and our affiliates and subsidiaries, and Our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release, You expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims, which You may know or suspect to exist in your favor at the time of agreeing to this release.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented by the independent sellers solely for the purpose of sale in India. Xtracover make no representation that materials in the Website are appropriate or available for use in other locations/countries other than India. Those who choose to access this Website from other locations/countries other than India do so on their own initiative and Xtracover is not responsible for supply of products/refund for the products ordered from other locations/countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright and Restriction
This Website is controlled and operated by Xtracover and products are sold by respective sellers. All material on this Website, including images, illustrations, audio clips and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Xtracover respects the intellectual property of others. In case You feel that your Trademark has been infringed, You can write to seller@Xtracover.com
Sellers are responsible for their product descriptions, contents, features, quality, condition, pricing etc. Xtracover does not warrant that product description or other Content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Limitation of Liability
Except as explicitly stated otherwise, any notice shall be given by postal mail on behalf of Xtracover.com to Aforeserve Technologies Private Limited, Attn: Legal Department, B-21, Sector-8, Noida-201301, (in the case of Xtracover.com) or to the email address You provide to Us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, We may give You notice by certified mail, postage prepaid and return receipt requested, to the address provided to Us during the registration process or updated thereafter. In such case, notice shall be deemed given three (3) days after the date of mailing.
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Saquib Shakil
Aforeserve Technologies Private Limited
First Floor, B-2/17, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044 Email: firstname.lastname@example.org
Xtracover prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on seller pages and all other areas of the Website that another User may view. If the profane words are part of a title for the item being sold, we allow sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area for review:
If a feedback comment or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.
Xtracover will consider the circumstances of an alleged policy violation and the User's trading records before taking action.
Violations of this policy may result in a range of actions, including:
Other Businesses Xtracover does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, Xtracover assumes no responsibility for examining or evaluating the products and services offered by them. Xtracover does not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Xtracover does not endorse, in any way, any third party website(s) or content thereof.
Xtracover Infringement Verification (Xtracover IV)
Xtracover does not and cannot verify that sellers have the right or ability to sell or distribute their listed products. However, Xtracover is committed to removing infringing or unlicensed products once an authorized representative of the rights owner properly reports them to Xtracover in writing. Xtracover IV works to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. Xtracover IV participants have the ability to identify and request removal of allegedly infringing products and materials. Any person or company who holds intellectual property rights (such as a copyright, trademark or patent) which may be allegedly infringed upon by products listed on Xtracover.com is encouraged to become a Xtracover IV member. Program membership entitles you (Verified Rights Owner) to the following benefits:
How to Become a Xtracover IV Member To join the Xtracover IV, We require only that you fully complete and email Us a Notice of Infringement form specifying the allegedly infringing listings and the infringed work, complete with an original authorized signature. The information requested by the Notice of Infringement is designed to ensure that parties reporting products are authorized by the rights owners, and to enable Xtracover to easily identify the material or listing to be ended. In the interest of keeping the process easy and simple, after we receive your first Notice of Infringement in hard copy, future notices can be sent to Us by email at email@example.com. firstname.lastname@example.org Note: In your notice of infringement, you shall be required to identify the individual listing which is infringing your intellectual property. General notices shall not be accepted. We are happy to receive such information, but must advise that we may be limited in our ability to respond to your request in the absence of formal notice from an authorized rights owner.
Notice of Infringement
_______________________ _______________________ I, [name] ____________________________ of [address] _________________________ do solemnly and sincerely declare as follows: I am the owner of certain intellectual property rights, said owner being named __________________ ("IP Owner"). I have a good faith belief that the item listings or materials identified in the annexure attached hereto are not authorised by the above IP Owner, its agent, or the law and therefore infringe the IP Owner's rights. Please expeditiously remove or disable access to the material or products claimed to be infringing. I may be contacted at:
Title & Company __________________________________________________
Email (correspondence) ____________________________________________
Date ___________________________ and I make this declaration conscientiously believing it to be true and correct.
Declared by ______________________________ on [date] ___________________________________ in [place]________
Addendum to Notice of Infringement: List of Allegedly Infringing Listings, Products, or Materials
A Note on Reason Codes: When identifying item numbers please use the reasons below. When removing products from the site, Xtracover will inform sellers of the specific reason for the removal of their products. Select the most appropriate reason. Please associate each item you report with only one reason code.
Trademark-listing description infringement
Copyright-listing content infringement
Reason Code: ____________________________________________________
Work(s) infringed: __________________________________________________
Item Number(s): ___________________________________________________
All such Notices of Infringement shall be sent to seller@ Xtracover.com. Contacting the Seller At Xtracover, we are committed towards ensuring that disputes between sellers and buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that a buyer wishes to contact the seller, he/ she may proceed to do so by accessing the seller related information made available by the sellers on their product listing pages. Alternatively, the buyers may also reach out to customer support by accessing help center.
Nothing is more important to us than the security of your data. we take every precaution in protecting the privacy of your data.
Your data is encrypted with highest level of encryption standards present in the industry. Besides, your data access is highly regulated by our Information Security standards. By putting in multiple levels of security within our infrastructure as well as our systems, we ensure that your data is absolutely safe. We also back your data in multiple servers at our world-class data center, operated under round-the-clock surveillance, comprising of multiple levels of security checkpoints.
And we do not stop at that. We engage reputed independent third-party assessors to test the security of our systems and infrastructure. We continuously review and update our security procedures and use latest technologies to ensure best-in-class data security.
Your access to XtraCover’s secure website/app is based on your login ID and password. Logins to your account are audited in our systems and we maintain adequate checks and balances to ensure that only you have access to your account.