Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.

If the buyer faces any problem with the product, he/she will have the option to use the return policy as specified by the seller.

This Return Policy covers the buyer against ‘damaged’, ‘defective’ and ‘not as described’ products - for both, brand new and refurbished segments.

The return Policy is 3 days duration with possible return modes of Refund, replacement or exchange based on the product.

For all products, the policy on the product page shall prevail over the general returns policy.

The exchange and replacement will be subject to availability of the stock.

No Return Categories- Products in this category are not returnable due to their nature or other reasons.

In order to help you resolve issues with the product, the seller’s authorized personnel may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

 

For any other issues with the product you may contact Xtracover @88-6039-6039 or mail us on contactus@xtracover.com

During pick-up, the product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number will be matched.

Complete Product

All in-the-box accessories (like chargers, headphones, etc.), as applicable, freebies and combos (if any) should be present.

Unused Product

The product should be unused, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled. 

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The damage conditions for the refurbished products shall be as provided on the product page.

The field executive will refuse to accept a return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Note: Token value paid is non-refundable & non-transferable.

 

1. Where can I check the status of my return?

You can visit the 'My Orders' section of your Xtracover account to check the status of your return or you can contact our Helpdesk.

2. If I request for a replacement, when will I get it?

Visit 'My Orders' to check the status of your replacement.

The replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details or can visit our Helpdesk on any working days.

3. Can items be returned after the time period mentioned in the Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the returns policy.

4. Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

5. What should I do if I have an issue with my product after the return period?

You can get in touch with the warranty service provider (XTRACOVER.COM.) mentioned on your warranty card to claim the warranty for your product.

6. How will I get my refund for returning an item I paid for with Pre-Booking Option?

For your ' Pre-Booking ' order, you will receive your refund through NEFT. You can update your bank account details with our Helpdesk while opting for a refund.

 

Refund Policy

1. My bank is still deducting EMI even though I have cancelled my order, why?

Please get in touch with your card issuing bank and they will help you out.

2. My order has been cancelled, when will I get my refund?

Once your order is cancelled and you receive a confirmation from us saying that your refund has been initiated, it will be credited as per the following timelines depending on your mode of payment:

Credit /Debit card - 7-9 business days
Netbanking - 7-9 business days
Credit card EMI - 7-9 business days

3. I have returned my product, when will I get my refund?

Once the pickup of your product is completed, you will receive a confirmation from us saying that your refund has been initiated. You will then get the refund as per the following timelines depending on the mode of payment:

Credit /Debit card - 7-9 business days
Netbanking - 7-9 business days
Credit card EMI - 7-9 business days

4. How can I know the status of my refund?

You can visit 'My Orders' to know the status of your refund or can visit our Helpdesk.

For orders cancelled before shipping, refunds are processed within 2-3 days. If the order has been shipped. Refund will be processed as soon as the courier service provider confirms the return of the item(s).

 

Cancellation Policy

1. Can I cancel my order?

Yes, Can only cancel the order before it has not been confirmed by sellers.

2. Can my cancelled order be reinstated?

No, sellers do not have an option to reinstate an order after it has been cancelled. You can only place a new order for the products that were part of the cancelled order.

3. I've multiple products in a single order, will cancelling one product cancel all the other products in the order?

As of now, we don’t have this option to cancel single order in a multiple products order. But you can certainly visit our helpdesk and request for same. We will do it internally with sellers.