XC Buyback Guarantee T&C for Laptops

The following are the terms and conditions for the Xtracover Buyback Guarantee Assurance (hereinafter referred to as 'Buyback Guarantee'). Buyback Guarantee is operated by Aforeserve Technologies Private Limited (“ATPL”) & is being run on the platform www.xtracover.com which is owned & operated by Aforeserve Technologies Private Limited (“ATPL”).

The customers agree to be bound by these terms and conditions to exercise the Buyback Guarantee.

Description of the Buyback Guarantee:

Upon payment of a specified price on the website/voucher (Buyback Guarantee Price), the customer obtains an assured, pre-determined value as mentioned on the website/voucher, subject to the terms and conditions set forth below (Buyback Guarantee Value). The customer obtains the aforementioned value on the exchange of certain specified laptops (Original Laptop) on which the policy will be applicable between 6-12 months, 13-18 months, 19-24 months, 25-30 months or 31-36 months from the date of purchase of the original laptop. The Buyback Guarantee is valid on the original laptop purchased against a valid invoice and registered for Xtracover’s Buyback Guarantee Assurance.

Buyback Guarantee specific Terms & Conditions:

  1. The Buyback Guarantee Policy is non-transferable.
  2. Buyback Guarantee has no return policy.
  3. On exercising the Buyback Guarantee, the customer shall receive the Buyback Guarantee Value in their account between 6-12 months, 13-18 months, 19-24 months, 25-30 months or 31-36 months from the date of purchase of the original laptop.
  4. The Buyback Guarantee Policy is applicable on limited inventory.
  5. In the event that the original laptop is returned to the seller within the return period, the Buyback Guarantee Price for the Buyback Guarantee Policy, which was bought by the customer along with the original laptop, shall be forfeit.
  6. The price of the new laptop shall, at all times, be higher than the Buyback Guarantee Value. Further, the customer is not entitled to receive cash or any other form of compensation in lieu of the Buyback Guarantee Value.
  7. This Buyback Guarantee cannot be clubbed with any other exchange offer, at the time of exercising Buyback Guarantee.
  8. The original box, charger, and accessories of the original laptop need to be returned in working condition along with the original laptop while availing Buyback Guarantee. The original box should not hold any tears or dents, and the original charger and accessories should be in working condition, without anybody's damage or missing parts. In case the customer fails to provide the original box, charger and other accessories for the original laptop under the conditions specified above, Buyback Guarantee Value shall be void.
  9. While exercising Buyback Guarantee, a field executive shall visit the location of the customer for the pick-up and shall conduct the following checks on the original laptop: The customer has to make sure that:
    • The operating system of the original laptop isn't rooted or modified.
    • The original laptop is switching on and remains in the On mode for a minimum of 30 seconds without being connected to a charger.
    • The Serial Number of the original laptop provided by the customer time of purchase of the new laptop is correct and there is no mismatch.
    • The laptop’s screen and the body of the Original Laptop are not in damaged or broken condition and the Original Laptop is in working condition.
    • There are no cracks in the body of the laptop or on the screen. The screen has to be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.
    • The original box, charger, and accessories are in good working condition.
    • Screen lock is not active (all forms of screen locks like pattern, pin, password, fingerprint, face recognition, smart Lock, etc. need to be deactivated).
    • Please note that an online quality check may be conducted and no test shall be skipped.
  10. If the original laptop satisfies all the quality checks stated above, only then will the customer be eligible to avail Buyback Guarantee. If any or all of the quality checks stated above are not satisfied, the transaction may be cancelled. The quality check shall be to the satisfaction of the ATPL field executive and his decision shall be final in this regard.
  11. The Customer shall not have any claim/ownership over the original laptop and the accessories after the pickup is complete.
  12. Further, at the time of exercise of the Buyback Guarantee, the customer shall be required to read the detailed terms and conditions and accept these terms and conditions for the Buyback Guarantee to be exercised.
  13. It is to be noted that a nominal fee may be charged to the customer for the pick-up of the old laptop.
  14. The Buyback Guarantee Policy can be exercised only if the new laptop purchased belongs to mobile laptops sold by a select set of manufacturers. The current list of eligible manufacturers includes Lenovo, Asus, Apple, Dell, HP, Acer, Samsung, LG, MSI, Fujitsu, Microsoft, and MI. The list of eligible manufacturers may be changed over time. Customers are requested to check with Xtracover Customer Support whether Buyback Guarantee is applicable on the new laptop being purchased prior to the exercise.
  15. In the event that the original laptop is defective or dead on arrival and is exchanged for another laptop of the same model as the original laptop by the Brand, then the 180-240 days timeframe for exercising the Buyback Guarantee shall commence from the date of invoice of the original laptop.

Eligibility criteria:

  1. The Buyback Guarantee is valid only in India. The minimum age of the customer to participate in the Buyback Guarantee is 18 years.
  2. The Buyback Guarantee is open to only end customers and not resellers.
  3. The Buyback Guarantee can be exercised only in exchange for the original laptop.
  4. The Buyback Guarantee is specific to the customer who has purchased the original laptop and will be valid only for the customer who bought the original laptop.

General Terms & Conditions:

  1. This document is an electronic record in terms of the Information Technology Act, 2000 and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  2. The customer releases and holds harmless Xtracover and Aforeserve Technologies Private Limited, its agents, affiliates, and employees from and against any claims, damages, or liability of any kind, including personal injuries, death, or property damage, or any direct, indirect, consequential, incidental or other damages, which the Customer or anyone else may suffer as a result of participation in this programme or the acceptance or use of the Buyback Guarantee.
  3. The Buyback Guarantee is valid only on a limited inventory and is valid only for a limited period of time.
  4. The customer agrees that his contact details can be shared by Xtracover with ATPL. The Customer’s invoice and contact details of the Customer will be shared by Xtracover with ATPL for verification purposes. The usage of personal data is subject to Xtracover’s privacy policy and ATPL’s privacy policy here: https://www.xtracover.com/Privacy-Policy. By participating in the Buyback Guarantee, customers agree to the collection and usage of their personal information by Xtracover and acknowledge that they have read and accepted Xtracover’s privacy policy.
  5. The operation of the Buyback Guarantee is subject to force majeure events and on the occurrence of such an event, the Buyback Guarantee may be withdrawn at the sole discretion of Xtracover/ATPL shall not be liable for damages under any circumstances. The Buyback Guarantee Price shall be refunded by Xtracover in such an instance.
  6. Xtracover hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the Buyback Guarantee, including but not limited to postponement or cancellation of the Buyback Guarantee. The customer shall contact the seller for any disputes/issues related to the Buyback Guarantee and Xtracover shall not be held liable for any such disputes/issues. Further, the Customer agrees that for any defects regarding the Product, the Customer shall have direct recourse against the seller of the Product and Xtracover/ATPL shall not be held liable.
  7. Xtracover/ATPL shall be solely responsible for fulfilling the terms of this Buyback Guarantee. Xtracover/ATPL shall not be liable for any loss, injury or any other liability arising to the customers as a result of the seller’s failure to honour its obligations with respect to the customer. Any claims made by the customer owing to any act or omission by the seller with regard to the Buyback Guarantee shall be the sole liability of the seller, and Xtracover/ATPL shall not be liable in this regard.
  8. Buyback Guarantee is subject to federal, state and local laws and regulations and is void where prohibited by law. In the event that the operation, security, or administration of the Buyback Guarantee is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, Xtracover/ATPL may, in its sole discretion, either: (a) cancel the Buyback Guarantee and refund the Buyback Guarantee Price; (b) suspend the Buyback Guarantee to address the impairment and then resume the Buyback Guarantee in a manner that best conforms to the spirit of these laws.
  9. By entering into this Buyback Guarantee, the customer agrees to indemnify and keep Xtracover/ATPL harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney's fee) that may be suffered by Xtracover/ATPL as a consequence of (i) violation of terms of this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on the Customer's part.
  10. All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the account of the customer.
  11. The Buyback Guarantee and the Terms and Conditions herein shall be governed by the laws of India. Any disputes in relation to the Buyback Guarantee shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be New Delhi. A sole arbitrator shall preside over the arbitration proceedings with such a sole arbitrator appointed by Xtracover/ATPL.
  12. The customer is required to note that this Buyback Guarantee cannot be availed along with any other product exchange offer being run by Xtracover/ATPL. If the Customer avails the Buyback Guarantee, these terms and conditions shall be the entire terms and conditions applicable to such Buyback Guarantee and no other terms and conditions with respect to the exchange of the Product shall be applicable. Subject to the above, all the terms and conditions of the Buyback Guarantee as given hereof and standard terms and conditions, user agreement, and privacy policy (subject to change) of www.xtracover.com shall be applicable to the Customer. In the case of any conflict between the terms and conditions contained herein and the terms and conditions, user agreement, terms of use and privacy policy of www.xtracover.com, the terms and conditions, user agreement, and terms of use and privacy policy on www.xtracover.com shall prevail.

XC Buyback Guarantee T&C for Mobiles

The following are the terms and conditions for the Xtracover Buyback Guarantee Assurance (hereinafter referred to as 'Buyback Guarantee'). Buyback Guarantee is operated by Aforeserve Technologies Private Limited (“ATPL”) & is being run on the platform www.xtracover.com which is owned & operated by Aforeserve Technologies Private Limited (“ATPL”).

The customers agree to be bound by these terms and conditions to exercise the Buyback Guarantee.

Description of the Buyback Guarantee:

Upon payment of a specified price on the website/voucher (Buyback Guarantee Price), the customer obtains an assured, pre-determined value as mentioned on the website/voucher, subject to the terms and conditions set forth below (Buyback Guarantee Value). The customer obtains the aforementioned value on the exchange of certain specified phones (Original Phone**) on which the policy will be applicable between 3-6 months, 7-9 months, 10-12 months, 13-18 months or 19-24 months from the date of purchase of the original phone. The Buyback Guarantee is valid on the original phone purchased against a valid invoice and registered for Xtracover’s Buyback Guarantee Assurance.

Buyback Guarantee specific Terms & Conditions:

  1. The Buyback Guarantee Policy is non-transferable.
  2. Buyback Guarantee has no return policy.
  3. On exercising the Buyback Guarantee, the customer shall receive the Buyback Guarantee Value in their account between 3-6 months, 7-9 months, 10-12 months, 13-18 months or 19-24 months from the date of purchase of the original phone.
  4. The Buyback Guarantee Policy is applicable on limited inventory.
  5. In the event that the original phone is returned to the seller within the return period, the Buyback Guarantee Price for the Buyback Guarantee Policy, which was bought by the customer along with the original phone, shall be forfeit.
  6. The price of the new phone shall, at all times, be higher than the Buyback Guarantee Value. Further, the customer is not entitled to receive cash or any other form of compensation in lieu of the Buyback Guarantee Value.
  7. This Buyback Guarantee cannot be clubbed with any other exchange offer, at the time of exercising Buyback Guarantee.
  8. The original box, charger, and accessories of the original phone need to be returned in working condition along with the original phone while availing Buyback Guarantee. The original box should not hold any tears or dents, and the original charger and accessories should be in working condition, without anybody's damage or missing parts. In case the customer fails to provide the original box, charger and other accessories for the original phone under the conditions specified above, Buyback Guarantee Value shall be void.
  9. While exercising Buyback Guarantee, a field executive shall visit the location of the customer for the pick-up and shall conduct the following checks on the original phone: The customer has to make sure that:
    • The operating system of the original phone isn't rooted or modified.
    • The original phone is switching on and remains in the On mode for a minimum of 30 seconds without being connected to a charger.
    • The IMEI of the original phone provided by the customer time of purchase of the new phone is correct and there is no mismatch.
    • The phone’s screen and the body of the Original Phone are not in damaged or broken condition and the Original Phone is in working condition.
    • There are no cracks in the body of the phone or on the screen. The screen has to be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.
    • The original box, charger, headphones and accessories are in good working condition.
    • Screen lock is not active (all forms of screen locks like pattern, pin, password, fingerprint, face recognition, smart Lock, etc. need to be deactivated).
    • Please note that an online quality check may be conducted and no test shall be skipped.
  10. If the original phone satisfies all the quality checks stated above, only then will the customer be eligible to avail Buyback Guarantee. If any or all of the quality checks stated above are not satisfied, the transaction may be cancelled. The quality check shall be to the satisfaction of the field executive and his decision shall be final in this regard.
  11. The Customer shall not have any claim/ownership over the original phone and the accessories after the pickup is complete.
  12. Further, at the time of exercise of the Buyback Guarantee, the customer shall be required to read the detailed terms and conditions and accept these terms and conditions for the Buyback Guarantee to be exercised.
  13. It is to be noted that a nominal fee may be charged to the customer for the pick-up of the old phone.
  14. The Buyback Guarantee Policy can be exercised only if the new phone purchased belongs to mobile phones sold by a select set of manufacturers. The current list of eligible manufacturers includes Redmi, Realme, Oppo, Vivo, Samsung, OnePlus, Tennor, Apple, Lenovo, Motorola, Nokia, Google, Poco & Asus. The list of eligible manufacturers may be changed over time. Customers are requested to check with Xtracover Customer Support whether Buyback Guarantee is applicable on the new phone being purchased prior to the exercise.
  15. In the event that the original phone is defective or dead on arrival and is exchanged for another phone of the same model as the original phone, then the 180-240 days timeframe for exercising the Buyback Guarantee shall commence from the date of invoice of the original phone.

Eligibility criteria:

  1. The Buyback Guarantee is valid only in India. The minimum age of the customer to participate in the Buyback Guarantee is 18 years.
  2. The Buyback Guarantee is open to only end customers and not resellers.
  3. The Buyback Guarantee can be exercised only in exchange for the original phone.
  4. The Buyback Guarantee is specific to the customer who has purchased the original phone and will be valid only for the customer who bought the original phone.

General Terms & Conditions:

  1. This document is an electronic record in terms of the Information Technology Act, 2000 and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  2. The customer releases and holds harmless Xtracover and Aforeserve Technologies Private Limited, its agents, affiliates, and employees from and against any claims, damages, or liability of any kind, including personal injuries, death, or property damage, or any direct, indirect, consequential, incidental or other damages, which the Customer or anyone else may suffer as a result of participation in this programme or the acceptance or use of the Buyback Guarantee.
  3. The Buyback Guarantee is valid only on a limited inventory and is valid only for a limited period of time.
  4. The customer agrees that his contact details can be shared by Xtracover with ATPL. The Customer’s invoice and contact details of the Customer will be shared by Xtracover with ATPL for verification purposes. The usage of personal data is subject to Xtracover’s privacy policy and ATPL’s privacy policy here: https://www.xtracover.com/Privacy-Policy. By participating in the Buyback Guarantee, customers agree to the collection and usage of their personal information by Xtracover and acknowledge that they have read and accepted Xtracover’s privacy policy.
  5. The operation of the Buyback Guarantee is subject to force majeure events and on the occurrence of such an event, the Buyback Guarantee may be withdrawn at the sole discretion of Xtracover/ATPL shall not liable for damages under any circumstances. The Buyback Guarantee Price shall be refunded by Xtracover in such an instance.
  6. Xtracover hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the Buyback Guarantee, including but not limited to postponement or cancellation of the Buyback Guarantee. The customer shall contact the seller for any disputes/issues related to the Buyback Guarantee and Xtracover shall not be held liable for any such disputes/issues. Further, the Customer agrees that for any defects regarding the Product, the Customer shall have direct recourse against the seller of the Product and Xtracover/ATPL shall not be held liable.
  7. Xtracover/ATPL shall be solely responsible for fulfilling the terms of this Buyback Guarantee. Xtracover/ATPL shall not be liable for any loss, injury or any other liability arising to the customers as a result of the seller’s failure to honour its obligations with respect to the customer. Any claims made by the customer owing to any act or omission by the seller with regard to the Buyback Guarantee shall be the sole liability of the seller, and Xtracover/ATPL shall not be liable in this regard.
  8. Buyback Guarantee is subject to federal, state and local laws and regulations and is void where prohibited by law. In the event that the operation, security, or administration of the Buyback Guarantee is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, Xtracover/ATPL may, in its sole discretion, either: (a) cancel the Buyback Guarantee and refund the Buyback Guarantee Price; (b) suspend the Buyback Guarantee to address the impairment and then resume the Buyback Guarantee in a manner that best conforms to the spirit of these laws.
  9. By entering into this Buyback Guarantee, the customer agrees to indemnify and keep Xtracover/ATPL harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney's fee) that may be suffered by Xtracover/ATPL as a consequence of (i) violation of terms of this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on the Customer's part.
  10. All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the account of the customer.
  11. The Buyback Guarantee and the Terms and Conditions herein shall be governed by the laws of India. Any disputes in relation to the Buyback Guarantee shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be New Delhi. A sole arbitrator shall preside over the arbitration proceedings with such a sole arbitrator appointed by Xtracover/ATPL.
  12. The customer is required to note that this Buyback Guarantee cannot be availed along with any other product exchange offer being run by Xtracover/ATPL. If the Customer avails the Buyback Guarantee, these terms and conditions shall be the entire terms and conditions applicable to such Buyback Guarantee and no other terms and conditions with respect to the exchange of the Product shall be applicable. Subject to the above, all the terms and conditions of the Buyback Guarantee as given hereof and standard terms and conditions, user agreement, and privacy policy (subject to change) of www.xtracover.com shall be applicable to the Customer. In the case of any conflict between the terms and conditions contained herein and the terms and conditions, user agreement, terms of use and privacy policy of www.xtracover.com, the terms and conditions, user agreement, and terms of use and privacy policy on www.xtracover.com shall prevail.